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Help centre Policies

Accessibility

We build this site to WCAG 2.1 AA, a target we work toward and measure against, not a badge we claim to have earned.

Last updated 29 September 2026 · 3 min read · 5 sections

01

Our commitment

We want everyone to be able to browse, read and buy from Viva Scenta, whatever device, browser or assistive technology they use. The standard we work toward is WCAG 2.1 level AA, the widely recognised benchmark for web accessibility.

02

What's actually built

No motion, by design

This site has no animation. Nothing slides, fades, scrolls on its own, or moves when you didn't ask it to. There are no carousels, no autoplaying video, no parallax. A page is images, type and white space. We built it this way because it is faster and calmer for everyone, and because motion is a real barrier for some people. It is a feature, not an omission.

Keyboard and structure

Every menu, link and interactive control on this site can be reached and used with a keyboard alone. Where the site uses an accordion (the FAQ, for instance) it is built on the browser's native `<details>`/`<summary>` element rather than a custom script, so it opens, closes and reads correctly with nothing but a keyboard and a screen reader.

Contrast, measured

The site uses a small, fixed palette: white ground, dark grey text, one terracotta accent. We measured every colour pair used on every page against the WCAG AA thresholds and corrected every pairing that fell short.

Text that scales

Text sizes are set in `rem`, not fixed pixels. Zoom your browser in, or raise your default font size in your settings, and the layout follows rather than breaking.

The rest

Product imagery carries alt text describing what's shown. Every interactive element shows a visible focus outline when reached by keyboard, so you can always see where you are.

03

Known gaps

Payment checkout, the reviews widget and the tracking tools that run on this site (see Cookie Policy) are built and hosted by third parties. We chose the standards-compliant ones we could find, but we don't control their code, and can't promise their accessibility the way we can promise our own.

04

Report a problem

If anything here is hard to use with your setup, tell us. It will get fixed. Write to care@vivascenta.com with the page, what you were trying to do, and the browser, device or assistive technology you were using. We acknowledge and respond within 30 hours.

If it isn't resolved to your satisfaction, escalate to our Grievance Officer, Shaik Ahmed, at care@vivascenta.com.

05

Assistive technology we expect

We build and test against the major screen readers (VoiceOver, NVDA, JAWS, TalkBack) and standard keyboard navigation on current versions of Chrome, Safari, Firefox and Edge. That is an expectation we hold ourselves to, not a certification anyone has issued us.

This page was last updated 29 September 2026.