Contact
A person reads every message you send. Tell us what happened, and we will make it right.
How to reach us
Two channels, one inbox behind them:
- Email: care@vivascenta.com. Best for anything with photos or an order number attached.
- WhatsApp: +91 85208 55594. Best for a quick question. Message, don't call; we answer in writing so there is a record we can both rely on.
We work Monday to Saturday, 10am to 6pm IST, and we reply within 30 hours, in the order messages arrive. We do not run a phone line; when we do, this page will say so first.
Get answered on the first reply
The single most useful thing you can do is tell us enough the first time that we don't have to write back and ask.
Include:
- Your order number, if you have one.
- The perfume you're writing about, by name: Aura, Contra, Cunoor, Iceberg or Rogue.
- If something arrived wrong or damaged: photographs, taken before you touch the bottle or the box.
A message with those three things gets a real answer, not a "can you send more details" reply.
What we will never do
No one from Viva Scenta will ever ask you to share card details, banking information, or an OTP to "process," "verify," or "release" an order. If you receive a message like that claiming to be us, it isn't. Please don't reply to it, and let us know so we can warn others.
Faster than writing in
Three questions usually answer themselves before you need to wait for a reply:
- Where is my order? Track Your Order shows you the live status.
- Something arrived damaged or wrong? Refund Policy walks you through it, no reply needed to get started.
- Which perfume is mine? Find your scent narrows it to one in three questions, and the Discovery Set lets you wear all five for ₹249 before you decide.
A note from us
Some questions aren't really questions. They're someone deciding whether we are worth trusting. Ask us anything. We would rather answer honestly and lose a sale than dress something up. Never artificial, always true applies to how we talk as much as to what we make.
The registered details
Viva Scenta is the trading name of SFJ Enterprises LLP, registered at 10-2-9/11, Flat 502, Imam, Khairatabad Railway Station Road, Khairatabad, Hyderabad 500004, Telangana, India. LLPIN: [to be confirmed]. GSTIN: 36AFNFS2021M1ZQ.
Indian e-commerce rules require every online seller to name a Grievance Officer, for exactly this reason. Ours is [to be confirmed], reachable at care@vivascenta.com or +91 85208 55594, who acknowledges every grievance within 36 to 48 hours and resolves it within 30 days, under the Consumer Protection (E-Commerce) Rules, 2020.