Refunds

This is the promise printed on every product page, word for word:

Everything on this page is that promise, spelled out.

We make it right, every time, for exactly these:

• Arrived damaged
• Arrived leaking
• Wrong perfume shipped
• Wrong size or wrong set shipped
• Something missing from your order, including the free sample

That is the whole list. If your bottle arrived exactly as ordered and simply isn't your scent, see "The honest alternative" below.

1. Before you open the outer box, photograph it: all sides, showing any damage to the packaging itself.
2. Photograph the bottle and its seal as you find them.
3. Have your order number ready.
4. Email care@vivascenta.com, or message +91 85208 55594 on WhatsApp, with the photos and your order number, within 7 days from delivery. After that we can no longer tell a transit fault from what happened afterwards, so a later claim cannot be accepted.
5. Better still, film the unboxing. A video settles a damage or wrong-item claim in one look, with no back-and-forth.

We look at what you send: photos or video, order number, what's wrong. Once we're satisfied, we put it right with a replacement or a refund. The choice is the customer, where stock allows. If the same perfume is out of stock, we refund.

Refunds go back to the original payment method, within 7 working days of approval. Every order is prepaid, so there is always a payment to reverse.

• Changed your mind: the scent didn't suit you, a gift went wrong, you found it cheaper. This is exactly what the Discovery Set exists to prevent; see below.
• Didn't like the scent: a personal reaction, not a fault in the bottle.
• Bottle has been opened: once the seal is broken we cannot verify it or resell it. This is a hygiene rule, not a commercial one.
• Bought somewhere other than this site: Our Promise covers what you bought from us directly. We cannot vouch for a bottle we didn't sell you.
• Damage after delivery: once a bottle has safely reached you, what happens to it next is outside our hands.

Most returns start with the same regret: a full bottle bought on a guess. The Discovery Set exists for exactly that: all five perfumes in 2ml sprayers for ₹249, so you can wear each one for days before committing to a 50ml bottle.

And the ₹249 comes back. Inside the box is a card with a code worth ₹249 off any 50ml bottle. Use it on your first full bottle and the set has cost you nothing.

The terms of that code, plainly:

• Value: ₹249 off any 50ml bottle, one code per set, single use, printed on the card inside the box.
• One code per set, single use. It works once, on one order, and cannot be combined with another code.
• On any 50ml bottle. Aura, Contra, Cunoor, Iceberg or Rogue. It does not apply to another Discovery Set.
• Lost the card? Write to care@vivascenta.com with your order number and we'll send the code again.

Cancellations

You can cancel an order within 24 hours of placing the order, before dispatch. Write to care@vivascenta.com or message +91 85208 55594 with your order number, and the full amount goes back to the original payment method within 7 working days. Once the parcel has left us, it can no longer be cancelled; if it then arrives damaged, leaking or wrong, Our Promise applies as above.

An address error caught early can almost always still be corrected. Write the moment you notice.

If this doesn't resolve it

Indian e-commerce rules require every seller to name a Grievance Officer. Ours is Shaik Ahmed, reachable at care@vivascenta.com or +91 85208 55594. Every grievance is acknowledged within 36 to 48 hours and resolved within 30 days.